Shipping policy

Thank you for choosing Driver Training Ltd as your preferred provider of products/services. This Shipping Policy outlines the terms and conditions governing the shipment and delivery of your orders. By placing an order with us, you acknowledge and agree to comply with the following policy:

  1. Order Processing Time: 1.1. We strive to process and ship all orders promptly. Order processing typically takes [X] business days (excluding weekends and public holidays) after receiving payment confirmation. 1.2. During peak seasons, promotional periods, or unforeseen circumstances, there may be slight delays in processing times. We appreciate your patience and understanding during such periods.

  2. Shipment Methods and Carriers:2.1. We utilize reputable shipping carriers to ensure the safe and efficient delivery of your orders. 2.2. The available shipping methods and carriers will be displayed during the checkout process. Please select the desired method that best suits your needs.

  3. Shipping Destinations: 3.1. We currently ship to addresses within [list applicable countries/regions]. If your location is not listed, please contact our customer support for further assistance. 3.2. Please ensure the accuracy of your shipping address during checkout. We are not responsible for any delays or non-delivery resulting from incorrect or incomplete address information provided by the customer.

  4. Shipping Rates and Fees: 4.1. Shipping rates and fees are calculated based on various factors, including the shipping destination, weight, and dimensions of the package. 4.2. The applicable shipping charges will be displayed during the checkout process before finalizing your order. Please review and confirm the shipping costs before proceeding with the payment.

  5. Tracking and Delivery: 5.1. Once your order has been shipped, you will receive a confirmation email containing the tracking number and instructions on how to track your package. 5.2. You can also track your order by logging into your account on our website and accessing the order history section. 5.3. While we strive to provide accurate tracking information, please note that tracking updates may have a slight delay or may not be available in real-time due to carrier limitations.

  6. Delivery Time: 6.1. The estimated delivery time is calculated from the date of order processing, not from the date of purchase. 6.2. Delivery times may vary depending on the shipping destination, selected shipping method, and carrier's operational efficiency. 6.3. We make every effort to deliver your order within the estimated timeframe; however, unforeseen circumstances such as weather conditions, customs delays, or logistical issues may cause delays beyond our control.

  7. Customs, Duties, and Taxes: 7.1. For international shipments, customs, duties, taxes, or other fees may be applicable according to your country's regulations. 7.2. Any additional charges related to customs clearance are the sole responsibility of the customer. 7.3. We are not responsible for delays or non-delivery resulting from customs processes or the customer's failure to comply with applicable customs regulations.

  8. Order Tracking and Support: 8.1. If you have any questions or concerns regarding the shipment of your order, please contact our customer support team. 8.2. Our customer support team will assist you in tracking your package, resolving any shipping-related issues, or providing any necessary information regarding your order.

  9. Lost or Damaged Packages: 9.1. In the rare event that your package is lost or damaged during transit, please contact our customer support team immediately. 9.2. We will work with the shipping carrier to initiate an investigation and resolve the issue as quickly as possible.

  10. Returns and Exchanges: 10.1. For information on returns and exchanges, please refer to our separate Returns and Exchanges Policy.

  11. Policy Updates: 11.1. We reserve the right to update or modify this Shipping Policy at any time without prior notice. 11.2. The updated policy will be effective immediately upon posting on our website. 11.3. It is your responsibility to review the policy periodically to stay informed about any changes.

If you have any further questions or require assistance, please contact our customer support team, and we will be happy to help you.

Thank you for choosing Driver Training Ltd