Returns Policy

Returns Policy

Thank you for shopping with us. We want you to be completely satisfied with your purchase. If you are not satisfied or need to return an item, please review our Returns Policy outlined below.

  1. Eligibility for Returns: a. We accept returns for eligible products within 30 days from the date of purchase or delivery. b. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. It must also have any tags, labels, or protective seals intact.

  2. Non-Returnable Items: The following items are non-returnable: a. any specific non-returnable items, such as perishable goods, personalized products, or items marked as final sale.]

  3. Return Process: a. To initiate a return, please contact our customer service team or use the return request form on our website. Provide your order details, reason for return, and any supporting information or images, if applicable. b. Once your return request is approved, you will receive instructions on how to return the item, including the return address and any specific requirements. c. Please ensure that the item is securely packaged to avoid damage during transit. d. You are responsible for the return shipping costs unless the return is due to our error or a defective product.

  4. Refund or Exchange: a. Upon receiving and inspecting the returned item, we will notify you of the approval or rejection of your refund or exchange. b. If a refund is approved, it will be processed using the original payment method. Please note that shipping costs and any applicable restocking fees may be deducted from the refund amount. c. In the case of an exchange, we will process the exchange and ship the requested replacement item, subject to availability. d. Refunds and exchanges are typically processed within 30 days after receiving the returned item.

  5. Damaged or Defective Items: a. If you receive a damaged or defective item, please contact us immediately. Provide detailed information and, if possible, include photos of the damaged or defective product. b. We will assess the situation and provide instructions on returning the item for a refund, exchange, or repair, based on the specific circumstances.

  6. Cancellations: a. If you wish to cancel an order before it has been shipped, please contact us as soon as possible. We will do our best to accommodate your request. b. If the order has already been shipped, you may follow the regular return process mentioned above.

  7. Contact Us: If you have any questions, concerns, or inquiries regarding our Returns Policy, please contact our customer service team using the provided contact information on our website