Returns Policy

Last Updated: June 2026
We want you to be completely satisfied with your purchase. If you are not happy with your order, you may be eligible for a return or refund under the conditions below.

Return Period
You may request a return within 30 days of receiving your order.

Eligibility for Returns
Returned items must:
  • Be unused and in their original condition
  • Be returned in the original packaging
  • Include proof of purchase (receipt, invoice, or order confirmation)
We reserve the right to refuse returns that do not meet these requirements.

Non-Returnable Items
The following items cannot be returned:
  • Downloadable digital products
  • Online training access that has already been activated
  • Personalised or customised products
  • Products marked as non-returnable
Return Shipping Costs
Customers are responsible for return postage costs unless:
  • An incorrect item was supplied
  • The item is faulty or damaged
  • The item was received in error
We recommend using a tracked delivery service when returning products.

Faulty or Damaged Products
If your item arrives damaged or defective, please contact us within 2 days of delivery.
Where a fault is confirmed, we will offer one of the following:
  • Replacement product
  • Exchange
  • Full refund
Reasonable return shipping costs will also be reimbursed.

Change of Mind Returns
If you decide you no longer want an item:
  • A return may be accepted within 30 days.
  • A 20% restocking fee may apply.
  • Original shipping charges are non-refundable.
Refund Processing
Once the returned item has been received and inspected:
  • Approved refunds will be issued to the original payment method.
  • Refunds are typically processed within 5–10 business days.
  • Processing times may vary depending on your bank or payment provider.
Order Cancellations
Orders may be cancelled before dispatch for a full refund.
If an order has already been dispatched, it must be returned under the standard returns procedure.

Consumer Rights
This policy does not affect your statutory rights under the Consumer Rights Act 2015 and other applicable UK consumer protection laws.

Contact Us
Driver Training Ltd
84 Tranter Avenue
Telford
TF2 7FH
United Kingdom
Email: drivertrainingoffice@gmail.com
Phone: +44 7791 152046